Terms of service

Last updated: October 3, 2026

These Terms of Service explain the rules for using our website and buying from us. Please read them before you order. If you have a question about anything here, contact us. Our details are in section 25.

The short version

• We're First Vibes LLC, doing business as Custom Gold Grillz. We're an online store based in Martinez, California.
• You must be 18 or older to buy from us.
• Custom pieces are made from molds you send us. You're responsible for sending usable molds.
• Our main fees are listed in section 4. Our Refund Policy and Shipping Policy list every fee, so you know them before you buy.
• If we can't ship your piece by its latest estimated ship date, you can cancel for a full refund.
• Custom pieces can't be cancelled once production starts, unless we're late (see section 6). Before that, the fees in our Refund Policy apply.
• Our Limited Warranty covers fit and workmanship problems you report in time. You also keep your rights under the law.
• Grillz are cosmetic jewelry, not dental treatment. We are not dentists.
• If something goes wrong, contact us first. We'll try to fix it.

This summary is here to help. The full Terms below give the details.

1. About these Terms

These Terms of Service ("Terms") are an agreement between you and First Vibes LLC, a California limited liability company doing business as Custom Gold Grillz ("we", "us" or "our"). Our address is P.O. Box 1082, Martinez, CA 94553, United States.

These Terms apply when you use customgoldgrillz.com and when you buy from us. Before you pay, our checkout shows links to these Terms and our policies. When you place an order, you agree to these Terms. If you don't agree, please don't place an order.

These policies are part of these Terms:

• our Refund Policy (cancellations, returns, refunds and our Limited Warranty);
• our Shipping Policy (shipping options, prices and timing);
• our Layaway Policy, if you use layaway; and
• our Mobile Terms, if you get texts from us.

If one of those policies has more specific rules on a topic (for example, exactly what comes out of a refund when you cancel), that policy applies to that topic.

Our Privacy Policy explains how we collect and use personal information. You can opt out of the sale or sharing of your personal information on our Your Privacy Choices page.

If you buy through our Wholesale Program, the wholesale terms we give you also apply. For wholesale orders, those terms control where they differ from these Terms.

We're an online-only store. We don't sell, hand over or fit anything in person.

2. Who can buy

• You must be at least 18 years old to buy from us or to create an account. By placing an order, you confirm that you are 18 or older.
• Our website and products are not meant for anyone under 18. We don't make or sell grillz for children.

3. Orders and your account

• Please give us accurate information (your name, email, phone number and shipping address) and keep it up to date, so we can make, ship and ask you about your order.
• If you have an account, keep access to it secure. Tell us right away if you think someone else has used it.
• We may refuse or cancel an order for a legitimate reason. For example: a pricing or listing error, suspected fraud or an unauthorized payment, an address we can't ship to, or a design we can't make. We never refuse service for a discriminatory reason. If we cancel your order, we refund everything you paid for it.
• If we find a mistake in the price or description of something you ordered, we'll contact you before we ship it or start making it. You can go ahead at the correct price, or cancel for a full refund.
• We may limit how many of an item one customer can buy.

4. Prices, fees and payment

Prices and tax

• Prices on our site can change. Once you've paid for an order, a later price change on our site doesn't change the price of your order. One exception: for a custom order, if your usable molds reach us more than 12 months after you ordered, the "Price protection" rule in our Refund Policy applies. Layaway plans keep the price locked in by our Layaway Policy.
• Prices don't include sales tax. Any sales tax on your order is based on the delivery address and is shown at checkout before you pay.
• If you're outside the United States, see section 21 for customs duties and import taxes.

Our main fees

Here are the main extra charges that can apply to an order, so you know them before you buy. Every other fee, including repair and service fees, is listed with its amount under "All fees in one place" in our Refund Policy, and all our shipping prices are in our Shipping Policy.

Fee	Amount	When it applies
Mold kit	$30 per kit ($0 if you send your own molds). One kit covers one person's top and bottom.	If you choose our mold kit for a custom grill. If you choose "I'll send my own molds" instead, there's no kit fee, and we'll email you a prepaid return label. If you cancel after the kit ships, the kit fee isn't refunded, except as our Refund Policy explains (for example, if we're late or we cancel your order).
Replacement mold kit	$30 for one arch or $40 for top and bottom (free US shipping; $19.99 shipping outside the US)	If your molds can't be used and you need a new kit. We may send you a free courtesy kit; otherwise a replacement kit costs this amount.
Missing-tooth filler	$25 per missing tooth	If your molds show a missing tooth where your grill sits (see section 5). We confirm the count and the total with you before production starts. If you'd rather not pay it, you can cancel then for a full refund of everything you paid.
Shipping a finished custom grill (US)	$9.99, or free on US orders of $400 or more	Shown at checkout, and refunded if your piece doesn't ship. Our other shipping prices are in our Shipping Policy.
Cancellation fee, custom grillz	20% of the price of your custom grillz and mold kit, not counting shipping or sales tax	If you cancel after we receive your molds and before production starts. It replaces the mold kit fee. It isn't added on top of it.
Cancellation fee, other made-to-order jewelry	20% of the item price	If you cancel before production starts. Jewelry we design for you has no cancellation fee; the design fee below applies instead.
Custom jewelry design fee	$300, counted toward your total	Paid before we start designing jewelry for you. It isn't refunded if you cancel after our designers start work. If we cancel, can't make your piece or don't ship it by our latest estimated ship date, we refund it in full.
Refit, repair, cleaning, polishing or replating	$70 in the US for standard work, including return shipping and a new mold kit when one is needed. Outside the US, add $39.99 shipping, plus $30 for a mold kit if needed. Bigger jobs are quoted first.	After the warranty period, for a problem our Limited Warranty doesn't cover (see section 8), or when new molds for a free refit reach us more than 14 days after you asked.
Restocking fee (premade items)	15% of the item price	If you return or exchange a premade item that isn't defective, under our Refund Policy. It doesn't apply to EU, EEA or UK 14-day cancellations (section 21).

Layaway orders follow the cancellation rules in our Layaway Policy. In short: if you cancel before production starts, you get back what you paid, as a refund within 60 days of purchase (less any stage fee) or as store credit after that; after production starts we keep only our documented costs and return the rest, and you never owe more than you've paid. If we cancel, can't make your item, don't ship it by your latest estimated ship date or make a mistake, we don't charge a cancellation fee.

There's no fee to use layaway, and we don't add a fee for choosing a pay-over-time option.

Payment

• You can pay with the methods shown at checkout. When you place an order, you authorize us and our payment providers to charge the total shown at checkout.
• Custom pieces are paid for when you order (directly, or through a pay-over-time provider), before we make them. With layaway, we start your order once 75% of your plan is paid, and we ship your piece once it's paid in full. See our Layaway Policy.
• Pay over time: if you choose a pay-over-time option at checkout (see our Financing page), your plan is an agreement between you and that provider, under its terms. The provider decides approval, rates and fees. We don't.
• Layaway: you can pay for eligible orders over time with our interest-free layaway plan. Our Layaway Policy explains how it works, including what happens if you cancel.
• Promotions: each discount code or offer has the conditions shown with it, such as an end date or which products it covers.

5. Custom pieces made from your molds

How it works

1. You order and choose how to send your molds: our mold kit ($30), or your own molds ($0, with a prepaid return label we email you).
2. You take your impressions and send them back to us.
3. We check your molds. If they can't be used, we'll tell you why and what to do next.
4. We make your piece to match your molds, check it and ship it.

Your molds

• You're responsible for sending usable molds. Usable molds are clear, complete, undamaged impressions of all the teeth your piece will cover.
• Please send your molds within 60 days of ordering. Section 7 explains what changes after 60 days.
• If you send molds from a dentist or molds you already have, they need to match your teeth as they are today.
• Our mold kit is for adults 18 and older. Don't use it if you have braces, loose teeth, bridges or implants. Don't swallow the putty, and keep the kit away from children and pets.
• The kit is for sizing custom jewelry. We are not dentists. You can have a dentist take your impressions instead.

Missing teeth

If your molds show a missing tooth where your grill sits, your piece includes a cosmetic filler for that spot, at $25 per missing tooth. We'll confirm the count and the total with you before production starts. If you'd rather not pay it, you can cancel then for a full refund of everything you paid. A filler is decoration only. It does not replace a tooth, restore chewing or protect your gums. Ask your dentist before you wear grillz over a gap where a tooth is missing.

What your piece will look like

• Every custom piece is made to order, so small differences from photos are normal. For example, color, shine, stone size and placement, and the exact shape of each tooth can vary.
• Photos may show a different metal, different stones or a different number of teeth than the options you choose.
• Screens show colors differently, so metals may look a little different in person.
• Cubic zirconia (CZ) and moissanite are not diamonds. Our Materials page explains what each metal and stone name means.
• For custom jewelry, we make your piece to the final design you approve.

Where your order ships from

We check custom grillz at our lab in Martinez, California, and ship them to you from there.

6. Shipping, timing and delays

Our Shipping Policy is part of these Terms. It lists where we ship, shipping prices, and how long each type of product takes to ship.

• Custom grillz: the ship time in our Shipping Policy is counted from the day we receive your usable molds.
• Mold kits and ready-made items: the time is counted from when you place your order.
• Other custom jewelry: the starting point is shown in our Shipping Policy.
• The last day of that time is your latest estimated ship date. When the time is a range, it is the end of the range.
• If we need something from you before we can continue (for example, new molds, a design approval or confirming your missing-tooth count), the time pauses until we hear back. We'll tell you when we're waiting on you.
• Delivery times after a package ships are the carrier's estimates.

If we're running late

• Once your latest estimated ship date has passed, you can cancel your order for a full refund any time before it ships, even if production has started.
• If you cancel because we're late, you get a full refund of what you paid for the late item, including its shipping charge and any mold kit fee. It goes back to your original payment method. We never give store credit instead in this case.
• We send that refund within 7 days after you ask. Your bank or payment provider may take a few more days to show it.

7. Cancellations, returns and refunds

Our Refund Policy is part of these Terms and has the full rules for each type of product. The main points:

• Custom grillz and custom jewelry are made just for you. Once production starts, they can't be cancelled or returned, unless we don't ship them by our latest estimated ship date (see section 6). Our Limited Warranty (section 8) still applies.
• Before production starts, you can cancel. What comes out of your refund depends on the stage. For custom grillz, if you cancel after your mold kit ships but before we receive your molds, the $30 kit fee isn't refunded. Once we've received your molds, a 20% cancellation fee applies instead of the kit fee, not on top of it. For jewelry we design for you, the design fee isn't refunded once design work starts. The Refund Policy lists exactly what comes out of your refund at each stage, with a worked example.
• Custom orders after 60 days: if you cancel a custom order more than 60 days after you placed it (for example, because you haven't sent usable molds yet), you get store credit instead of a refund. The store credit covers everything you paid, with no fee taken out, and it never expires. This doesn't apply when the delay is our fault (see section 6).
• Premade items can be returned as described in the Refund Policy. A 15% restocking fee applies to change-of-mind returns of items that aren't defective. It doesn't apply to EU, EEA or UK 14-day cancellations (section 21).
• Refunds go back to your original payment method.
• You can ask us for a written copy of our Refund Policy at any time, and we'll send it to you within 5 days.

8. Limited Warranty

Custom grillz, custom jewelry, and premade grillz and jewelry you buy directly from us come with our Limited Warranty (Fit & Workmanship), given by First Vibes LLC (doing business as Custom Gold Grillz), P.O. Box 1082, Martinez, CA 94553. It is part of these Terms. Its full text is in the "Limited Warranty" section of our Refund Policy. It explains who is covered, what's covered and for how long, what we'll do, how to make a claim and what isn't covered. We keep the warranty in that one place, so there's only ever one version.

• The Limited Warranty is in addition to your rights under the law. We don't disclaim implied warranties (such as the promise that a product is fit for ordinary use), and the warranty doesn't shorten them.
• A problem that shows up after the warranty's time limits may still be covered by those legal rights. Contact us and we'll look at it.
• The warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
• Wholesale orders are covered by our wholesale terms instead.

9. Wearing grillz: what they are and aren't

Our grillz are removable cosmetic jewelry. They are not dental treatment, and we are not dentists. We don't examine, diagnose or treat teeth or gums.

• See a dentist before you order or wear grillz if you have any dental problem or dental work, such as cavities, gum disease, loose or missing teeth, braces, bridges or implants.
• Take your grill out before eating, sleeping or playing sports, and clean it every day.
• Grillz can wear down the teeth they bite against.
• Stop wearing your grill and see a dentist if you notice pain, irritation, swelling or bleeding, or any change in your teeth or gums.
• If you have a metal allergy, ask us what alloy your piece is made of before you order. Plated pieces, some white-gold pieces and NPG grillz (made from a non-precious dental alloy that contains about 4% nickel) can contain nickel. Our Materials page explains each metal.
• Don't use denture adhesive, glue or any other product to hold grillz in place unless your dentist tells you to.

Please read our Wear, Care & Safety page before wearing your piece.

10. Gift cards and store credit

• Gift cards you buy from us, and store credit we issue, never expire and have no fees. Store credit comes as a gift card code.
• You can use them toward purchases from us.
• If the balance on your gift card (including store credit) is under $15, you can ask us to pay it out to you in cash. If your state's law gives you a larger cash-out right, we follow that law.
• Keep your gift card code safe, like cash. If you think it has been lost or stolen, contact us right away.
• If you return something you paid for with a gift card, the refund goes back to that gift card.
• Promotional cards: a promotional gift card (one we give you, rather than one you buy) may come with its own conditions, such as an end date. We'll show those conditions when we give you the card.
• If you got a promotional card because you made a purchase, and that purchase is later cancelled or refunded, an unused card is cancelled. If you already used some of it, the amount you used comes off your refund.

11. Questions about a charge

If something looks wrong with a charge, please contact us first at support@customgoldgrillz.com or (415) 413-4915. We can usually fix it faster than a bank dispute can.

This is a request, not a requirement. You always keep your right to dispute a charge with your bank or card company. If you open a dispute, we'll give your bank or card company the facts of your order, including these Terms and the policies that applied when you ordered.

12. Chat, calls, texts and email

• Live chat: chats on our website are recorded and stored so we can help you and keep a record of your order. Our customer-service software provider, Gorgias, handles them for us. If we ever use an automated assistant to answer chats on our website, the chat will tell you at the start. Please don't send card numbers by chat, text or email.
• Phone calls: calls to and from our support line are recorded and transcribed, for quality, training and our records. You'll hear a notice at the start of the call.
• Order and support texts: if you text us about an order, we may send you automatic updates about it. Our team may also text the phone number on your order about that order. Some texts are automatic, like order updates and missed-call texts. Automatic order updates never include promotions. Msg & data rates may apply. Reply STOP to stop. Texting us doesn't sign you up for marketing texts.
• Marketing texts: we send these only if you sign up for them. Signing up is never required to buy from us. If you reply to a marketing text, Attentive (our text-marketing provider) or our support team may answer for us, and some replies, like the answer to HELP, are automatic. Our Mobile Terms explain how our texts work and how to stop them.
• Email: we email you about your orders and your account. If you sign up for marketing emails, you can unsubscribe any time using the link in each one.
• You can also ask us to stop marketing texts or emails by emailing or calling us.
• Our Privacy Policy explains how we handle chats, calls, texts and emails.

13. Reviews and content you share

• Honest reviews are welcome. You're free to post honest reviews and opinions about us and our products, positive or negative, on our site or anywhere else. Nothing in these Terms limits that.
• Any reward we offer for a review doesn't depend on whether the review is positive or negative.
• We don't remove or hide reviews because they're negative. We may remove a review, photo or comment only if it:
  • includes someone's private information;
  • includes confidential business information;
  • is defamatory, abusive, harassing, obscene or discriminatory;
  • is clearly false or misleading;
  • isn't about our products or service; or
  • breaks the law or someone else's rights (such as copyright).
• You keep ownership of the reviews, photos, videos and comments you post on our site or send us to share publicly (for example, a review or a video review). You give us a non-exclusive, worldwide, royalty-free license to use, copy, display and share that content in connection with our business, including in our marketing. We may shorten it or change its format, but we won't change its meaning. If you'd like us to stop using your content in new marketing, email us and we will.
• This license doesn't cover molds, scans or photos of your teeth that you send us for an order, a fit check or a warranty claim. We use those only to make, fit, fix and remake your order, as our Privacy Policy explains.
• Only share content you have the right to share, and don't post anyone else's private information.
• If you send us ideas or suggestions, we may use them without paying you.

14. Our content, names and designs

• Everything on our site, including photos, videos, text, graphics, logos and designs, belongs to us or to people who let us use it. The Custom Gold Grillz name and logo are our trademarks.
• You may view our site and share links to it. Please don't copy, sell or reuse our content (including product photos) without our written permission.
• If you ask us to put a logo, name, character, artwork or other design in your piece, you confirm you have the right to use it. We may decline a design that we believe could infringe someone else's rights.

15. Copyright complaints

If you believe something on our site infringes your copyright, send a notice to our copyright contact:

• Mail: First Vibes LLC, Attn: Copyright, P.O. Box 1082, Martinez, CA 94553
• Email: support@customgoldgrillz.com (subject "Copyright notice")
• Phone: (415) 413-4915

Your notice should include:

1. your physical or electronic signature;
2. the copyrighted work you believe was copied;
3. the material you believe infringes it, and where it is on our site (a link is best);
4. your name, address, phone number and email;
5. a statement that you believe in good faith that the use isn't authorized by the copyright owner, its agent or the law; and
6. a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act for the owner.

If we remove your content because of a notice and you believe that was a mistake, you can send a counter-notice to the same contact, and we'll tell you what it needs to include. In appropriate cases, we close the accounts of people who repeatedly infringe other people's copyrights.

16. Using our website

Please don't use our website to:

• break the law, or help anyone else break it;
• place fake or fraudulent orders, or use a payment method you aren't allowed to use;
• give false information or pretend to be someone else;
• harass, threaten or abuse anyone, including our team;
• post content that is unlawful, hateful or obscene, or that infringes someone else's rights;
• upload viruses or harmful code, or try to break or get around our security;
• use bots, scrapers or other automated tools to copy or collect content or data from our site;
• collect other people's personal information; or
• interfere with the site or with anyone else's use of it.

If someone breaks these rules, we may block their access, close their account or cancel orders involved in fraud.

17. Our website and other companies' services

• We work to keep our site accurate and available, but it may sometimes be down, slow or contain mistakes. We may change or remove parts of it.
• Some features on our site are provided by other companies. Examples are live chat, reviews, payments and pay-over-time plans, product recommendations, shipping carriers and embedded Instagram posts. Their own terms and privacy policies also apply when you use them. Our Privacy Policy explains what information they may collect.
• Links to other websites are there for your convenience. We don't control those sites and aren't responsible for their content.

18. Limits on our liability

• We're not responsible for loss or damage that wasn't foreseeable when you placed your order or used our site.
• Apart from the cases in the last point below, our total liability to you for any claim about an order is limited to the amount you paid for that order. This limit doesn't apply to your rights under our Limited Warranty or under implied warranties.
• If you buy from us for a business (for example, through our Wholesale Program), we're not responsible for lost profits, lost revenue or lost business opportunities.
• Nothing in these Terms limits our liability for personal injury (including death), fraud, willful misconduct, gross negligence, breaking the law, or anything else the law doesn't allow us to limit.

19. If you misuse our site

Sometimes a person makes a legal claim against us because of something a customer did. If that happens because you posted content you had no right to post, or because you used our website to break the law, you're responsible for our reasonable costs of dealing with the claim. That includes reasonable lawyers' fees. It doesn't include any part of a claim caused by our own actions.

20. Resolving disputes

If you have a problem with an order, please contact us first. Most issues can be fixed quickly.

Step 1: Try to work it out (30 days)

• Before either of us starts a court case about these Terms or an order, the one with the complaint will send the other a written notice. The notice should describe the problem and what the sender is asking for.
• Send your notice to support@customgoldgrillz.com (subject "Dispute notice"), or by mail to First Vibes LLC, P.O. Box 1082, Martinez, CA 94553. We'll send ours to the email or address on your order.
• We'll both try in good faith to resolve it within 30 days after the notice is received. If it isn't resolved by then, either of us can go to court.
• If a legal deadline would pass during those 30 days, you can file right away to protect your claim.
• This step doesn't stop you from contacting your bank or card company, or from filing a complaint with a government agency.

Step 2: Small claims court

Either of us can bring a claim in small claims court, as long as the claim qualifies and the court has jurisdiction.

Step 3: Other courts

Any other court case about these Terms or an order will be brought in one of these courts:

• the state courts located in Contra Costa County, California; or
• the United States District Court for the Northern District of California.

Which law applies

California law governs these Terms and your orders, without regard to its conflict-of-law rules. If you live outside California, you also keep any protections of your own state's consumer laws that can't be given up by agreement.

21. Customers outside the United States

• We ship to the countries listed in our Shipping Policy.
• You pay any customs duties, import taxes (such as VAT or GST) and brokerage fees your country charges. They aren't included in our prices or shipping charges.
• EU, EEA and UK customers: you can cancel an order for a ready-made (premade) item within 14 days after you receive it, without giving a reason. Tell us within that time by email or any other clear statement. We refund what you paid, including our standard shipping charge to you, and we don't charge a restocking fee. You pay the cost of sending the item back. This right doesn't apply to custom pieces made from your molds or to your design. Our Refund Policy has the details. Your statutory rights are not affected by these Terms.
• Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your statutory rights are not affected by these Terms.

22. Notice for California customers

Under California Civil Code section 1789.3, California users are entitled to this notice:

• This website is provided by First Vibes LLC (doing business as Custom Gold Grillz), P.O. Box 1082, Martinez, CA 94553, (415) 413-4915.
• We don't charge you to use this website. The prices of our products are shown on the site and at checkout.
• To resolve a complaint about our website or products, contact us using the details in section 25.
• You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs (Consumer Information Center) in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

23. Changes to these Terms

We may update these Terms from time to time. When we do, we'll post the new version on this page with a new "Last updated" date. For significant changes, we'll also put a notice on our website. Changes apply from that date. They don't change the terms that applied to an order you placed before then, and a change to section 20 won't apply to a dispute we already know about.

24. Other legal terms

• If a court finds that part of these Terms can't be enforced, the rest still applies.
• If we don't enforce part of these Terms right away, we can still enforce it later.
• These Terms, the policies they include, and the product details and price shown when you ordered are the whole agreement between you and us about your use of our site and your orders. Anything we agree with you in writing about your order, such as a design you approve, a quote or a layaway plan, is part of that agreement too.
• We may transfer our rights and duties under these Terms to a business that takes over our store. Your rights under these Terms stay the same.

25. Contact us

First Vibes LLC (doing business as Custom Gold Grillz), P.O. Box 1082, Martinez, CA 94553, United States

• Phone or text: (415) 413-4915, Monday to Friday, 9am to 5pm Pacific time
• Email: support@customgoldgrillz.com
• Wholesale: wholesale@customgoldgrillz.com
• Privacy requests: email support@customgoldgrillz.com with the subject "Privacy request", or use our Your Privacy Choices page.
• Need help using our site? See our Accessibility page, or contact us and we'll help you order.

We sell online only, so we don't offer walk-ins, pickups or fittings. Please mail molds and returns only with the label or instructions we send you. More ways to reach us are on our Contact Information page, and answers to common questions are in our FAQ.