Mobile Terms

Last updated: October 3, 2026

These Mobile Terms explain the text messages (SMS) you can get from Custom Gold Grillz, a brand of First Vibes LLC. We run two separate text programs:

1. Marketing texts: new drops, sales and reminders. You get these only if you sign up.
2. Order and support texts: updates about your order, and texts from our team when you contact us or when we need something for your order. Automatic updates never include promotions.

These Mobile Terms are part of our Terms of Service. Our Privacy Policy explains how we handle your information.

At a glance

For both programs: Msg & data rates may apply. You never have to sign up for texts to buy from us.

Marketing texts

What you'll get

If you sign up, we'll send recurring automated marketing text messages to the mobile number you give us. They can include new drops, sales, promotions and reminders, like an item you left in your cart. Some are personalized based on what you do on our website and what you've bought from us.

How you join

• You get marketing texts only if you sign up, for example through a sign-up form on our website, by sending us a sign-up text, or at checkout.
• Consent is not a condition of purchase. You can buy anything on our site without signing up for texts.
• You must be 18 or older to sign up.

How often and when

• Message frequency varies. We send no more than 1 marketing text a day.
• We send marketing texts only Monday to Saturday, 10am to 8pm, and Sunday, noon to 8pm, your local time (based on your phone number's area code).
• Two kinds of texts can arrive outside these hours and don't count toward the daily limit: the one welcome text sent right after you sign up, and our answers when you text us. Cart and browsing reminders, and all our other marketing texts, follow the hours and the daily limit above.

Who sends them

Attentive, our text-marketing provider, sends these texts for us. If you reply to a marketing text, Attentive or our support team may answer for us. Some replies, like the answer to HELP, are automatic.

Help and stopping

• Reply HELP to any marketing text for help.
• Reply STOP to any marketing text to stop marketing texts.
• You can also opt out in other ways. See "How to stop texts" below.

Order and support texts

What you'll get

Order updates are texts about an order you placed with us. For example, we may text you when we receive your molds, when your piece goes into production, and when it ships. Shipping texts include your tracking number. Our support team also texts with you about your order or your questions.

Automatic order updates are information only. They don't include ads, discount codes or sales offers.

Who gets them

• Automatic order updates go only to a mobile number that has texted us at (415) 413-4915, for example with a question about your order. After that, we may send that number automatic updates about your orders.
• Our support team may also text the phone number on your order about that order, for example when we need a photo or an approval from you, or to tell you about a delay.
• If you call us and choose to continue by text, or we miss your call, we may text the number you called from. The missed-call text is automatic.
• Texting us, or getting these texts, does not sign you up for marketing texts. Marketing texts are only for people who sign up.
• You don't have to text us to get help with your order. Email and phone work too.

How often and when

• It depends on your order. Usually you'll get up to 3 automatic updates per order, plus texts from our team about your order.
• Automatic updates go out only in the daytime, your local time (based on your phone number's area code).

Help and stopping

• Have a question? Reply to the text. Our team usually answers Monday to Friday, 9am to 5pm Pacific, and sometimes at other times.
• Reply STOP to any text from (415) 413-4915 to stop texts from that number. This also stops our marketing texts.
• Stopping these texts won't affect your order. We can still email you about it.

How to stop texts

• Reply STOP to any text from us. STOPALL, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE and OPT OUT work too.
• Texting CANCEL by itself only stops texts. It doesn't cancel an order. To cancel an order, email or call us (see our Refund Policy).
• Or tell us any other reasonable way. For example, reply "please stop texting me," email support@customgoldgrillz.com, or call (415) 413-4915. You don't need to use special words.
• We honor opt-outs as soon as we can, and within 10 business days at the latest.
• After you opt out, you may get one last text confirming it. It won't include any marketing.
• A STOP to our order and support texts also stops our marketing texts. A STOP to a marketing text stops marketing texts; we may still text you about an order you placed, and you can reply STOP to those too.
• To stop all texts from us, reply STOP to a text from (415) 413-4915, or email or call us once. We'll stop both.
• Opting out never cancels or changes your order.
• To get marketing texts again later, text START to the number that sent them, or sign up again on our website.

Your mobile number

• Only sign up, or text us, from a number that is yours or that you're allowed to use.
• If you change or give up your number, reply STOP or tell us first, so the next owner doesn't get our texts.
• Please don't text us card numbers or passwords.

Carriers and delivery

• Our texts work on most U.S. mobile carriers.
• Msg & data rates may apply. This means your mobile carrier may charge you for texts and data, depending on your plan. We don't charge you for our texts.
• Carriers are not liable for delayed or undelivered messages.
• Texts can be delayed or not delivered for reasons outside our control, like network problems. For anything urgent about your order, email or call us.
• We may change or end either text program at any time.

Your privacy

• We don't sell or share your mobile number or your text-message opt-in data with other companies for their own marketing. Text-message opt-in data and consent records stay with us and the companies that send our texts for us (Attentive and Gorgias).
• We use Attentive to send our marketing texts, and Gorgias to run our support inbox and send our order and support texts. Our Privacy Policy lists what each company receives and why.
• We keep records of our texts with you and of when you signed up or opted out, so we can help you and respect your choices.
• Our Privacy Policy explains what we collect and why and how we handle texts. To opt out of the sale or sharing of your personal information, visit Your Privacy Choices.

Changes to these terms

We may update these Mobile Terms. When we do, we'll post the new version on this page and change the "Last updated" date at the top. If another summary of our text terms, such as one linked from a sign-up form, differs from this page, this page controls, except that we will never text you more often, or at other times, than the sign-up form you used said.

Contact us

Both text programs are run by First Vibes LLC (doing business as Custom Gold Grillz).

• Address: P.O. Box 1082, Martinez, CA 94553. We sell online only, so we don't offer walk-ins, pickups or fittings. Please mail molds and returns only with the label or instructions we send you.
• Phone (call or text): (415) 413-4915
• Email: support@customgoldgrillz.com
• Support hours: Monday to Friday, 9am to 5pm Pacific

For privacy requests, email us with the subject "Privacy request," or visit Your Privacy Choices.