Returns and Refunds Policy

Returns & Refunds Policy

At Custom Gold Grillz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us and we will be happy to work with you.

To Start a Return

*Please call us at (415) 413-4915 or email  support@customgoldgrillz.com with your order number and a brief description of the return.* 

Custom Grillz (Made to Order):

• Customers are responsible for providing us with a good mold impression. Our grillz are custom made to exactly fit the impressions we receive.
• Refund requests must be submitted within 60 days of the original purchase date, provided production has not started. Orders older than 60 days are no longer eligible for refunds and will only qualify for store credit.
• If you chose to cancel your order before sending back your molds, you will be refunded minus the shipping cost and $20 per mold kit set.
• If you chose to cancel your order after sending back your mold impressions, there is a 20% cancellation fee deducted from your refund. Shipping fees are non-refundable.
• If we do not receive usable mold impressions within 60 days of the order date, the order will no longer qualify for a refund and will only qualify for store credit. Additional charges may apply due to material price changes.
• All sales on custom-fitted grillz are final once we begin production. Upon receiving the completed custom grill, you have seven days to notify us of any fitting issues or defects. We provide one free adjustment within this period (excluding single and double caps). Additional adjustments will incur a $70 fee, which includes another mold kit sent to you with shipping and insurance.
• Free adjustments are not available for any handset iced out grillz. Each piece is custom made to order based on the impressions.

Custom Jewelry (Made to Order):

• For custom designs, there is a non-refundable $300 deposit as a design fee that will apply towards the total purchase amount.
• Once the final design is confirmed by you, there are no returns or refunds on custom jewelry.
• For custom jewelry, if you choose to cancel your order prior to production, there is a 20% cancellation fee deducted from your refund.
• All sales on custom jewelry are final once we begin production.

Pre-Made Grillz and Jewelry:

• Pre-made items may qualify for a refund or replacement if the item is defective and reported within 30 days of delivery. If the request is made after 30 days but within 60 days of purchase, the item may qualify for a replacement only (no refunds). Orders older than 60 days are no longer eligible for refunds, replacements, or any additional compensation.
• The products must be returned in new, resalable condition with all original packaging materials. We cannot accept returns on any used, damaged, or altered items.
• You are responsible for return shipping and the original shipping fee is non-refundable. There will be a 15% restocking fee deducted from the refund amount.
• Once we receive your qualified return, we will initiate a refund back to the original payment method within two business days. Depending on your payment method, funds may take 3-5 business days to process.
• For jewelry exchanges, please contact us.