Returns and Refunds Policy

Returns and refunds

We take your satisfaction
personally.

We take pride in our work and will work with you to find a fair next step if something isn’t right. Contact us with your order number and a brief description of the issue or return request.

What we stand behind

• One free fit adjustment when you tell us within 7 days of delivery.
• If that doesn’t fix it, we adjust again or remake your piece at no charge under our Limited Warranty.
• Stones that fall out are covered for 14 days after delivery; for opals, 60 days after your order, or 14 days after delivery if that’s later.
• No time limit on a metal or karat concern.

Custom grillz made to order

Customers are responsible for providing a usable mold impression. We make the grillz using the impressions we receive. Refund requests for a change of mind must be submitted within 60 days of the original purchase date and before your molds pass our check. If your order is running later than expected, reach out and we’ll work with you on your options. After 60 days, an order qualifies for store credit only. Your latest estimated ship date is the last day of your order’s estimated ship time in our Shipping Policy.

• Cancel before we receive your molds: Before your mold kit ships, we refund everything you paid. After it ships, we refund everything you paid minus the cost of your mold kit, if you bought one.
• Cancel after we receive your molds: We deduct a cancellation fee of 20% of your grillz price, plus the cost of your mold kit.
• Usable molds not received in 60 days: The order qualifies for store credit instead of a refund. The store credit is for everything you paid, with no fees taken out. We honor the price you paid for 12 months from your order date. If your usable molds reach us after that, we may ask you to pay a price difference before we start, and you can take store credit for everything you paid instead.

If your impressions show a missing tooth where your grillz sit, your piece includes a cosmetic filler for that spot, at $25 per missing tooth. A filler is for looks only; it doesn’t replace a tooth, restore chewing or protect your gums. We confirm the number and total after reviewing your molds and contact you before your molds pass our check. You can say no and cancel for a full refund. This fee is non-refundable once your molds pass our check.

Layaway orders have separate cancellation and store-credit terms. Custom-fitted grillz sales are final once your molds pass our check. Our Limited Warranty still covers fit and workmanship. Notify us of any fit issue or workmanship defect within seven days after delivery. Stones that fall out are covered for 14 days after delivery (for opals, 60 days after your order date, or 14 days after delivery if that’s later), and there’s no time limit on a metal or karat concern. When a fit issue is reported within that window, we provide one free adjustment (send your piece and any new molds back within 14 days after you ask, or the $70 fee below applies). If that adjustment doesn’t fix it, we’ll adjust again or remake the piece at no charge, as our Limited Warranty explains. Single, double and triple caps get one free refit. Adjustments outside the warranty (for example, after that window, or because your teeth changed) are $70 in the US for standard work (bigger jobs are quoted first), which includes return shipping and a new mold kit when one is needed. Outside the US, add $39.99 for shipping, plus $30 if you need a mold kit.

Custom jewelry made to order

Custom designs start with a $300 design fee that counts toward the total purchase. Once our designers start work on your design, it’s non-refundable. If you cancel after you confirm the final design but before your molds pass our check, you get back everything you paid except the $300 design fee.

If you cancel other made-to-order jewelry (no design fee) before your molds pass our check, we deduct a cancellation fee of 20% of the item price. All custom jewelry sales are final once your molds pass our check. Our Limited Warranty covers it once it’s delivered.

Pre-made grillz and jewelry

A defective pre-made item reported within 30 days of delivery may qualify for a refund or replacement. A request made after 30 days but within 60 days after delivery may qualify for a replacement if the same item is still in stock, or a refund if it is not. After 60 days from delivery, an order is not eligible for a refund, replacement or additional compensation under this policy. A problem that shows up after the time limits above may still be covered by your rights under the law. Contact us and we’ll look at it.

For a change-of-mind return, ask within 30 days after delivery. Qualified returns must be new and resalable, with all original packaging. Used, damaged or altered items cannot be accepted; worn or used pre-made grillz are not eligible for return. In the US, we provide a prepaid return label for a defective item; outside the US, we’ll tell you how to send it. For a non-defective return, you pay return shipping and a 15% restocking fee is deducted from the refund. Original shipping fees are non-refundable. If you live in the EU, EEA or UK, you can cancel a premade order within 14 days after delivery without giving a reason. The 15% restocking fee doesn’t apply, and we refund our standard shipping charge to you. You pay the cost of sending the item back.

After we receive a qualified return, we initiate a refund to the original payment method within 7 days. Your payment method may take another 3–5 business days to process the funds. For jewelry exchanges, please contact us.