Returns and Refunds Policy
Returns & Refunds Policy
At Custom Gold Grillz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us and we will be happy to work with you.
To Start a Return
*Please call us at (415) 413-4915 or email email@example.com with your order number and a brief description of the return.*
Custom Grillz (Made to Order):
- Customers are responsible for providing us with a good mold impression. Our grillz are custom made to exactly fit the impressions we receive.
- Before we make your grillz, you can request a refund within 60 days of your purchase. Refunds will only be processed back to your original payment method.
- If you chose to cancel your order before sending back your molds, you will be refunded minus the shipping cost and $20 per mold kit set.
- If you chose to cancel your order after sending back your mold impressions, there is a 20% cancellation fee deducted from your refund. Shipping fees are non-refundable.
All sales on custom-fitted grillz are final once we begin production. Upon receiving the completed custom grill, you have seven days to notify us of any fitting issues or defects. We provide one free adjustment within this period (excluding single and double caps). Additional adjustments will incur a $70 fee, which includes another mold kit sent to you with shipping and insurance.
- Free adjustments are not available for any handset iced out grillz. Each piece is custom made to order based on the impressions.
Custom Jewelry (Made to Order):
- For custom designs, there is a non-refundable $300 deposit as a design fee that will apply towards the total purchase amount.
- Once the final design is confirmed by you, there are no returns or refunds on custom jewelry.
Pre-Made Grillz and Jewelry:
- You may return an item within 30 days of purchase for a refund or store credit under these conditions:
- The products must be returned in new, resalable condition with all original packaging materials. We cannot accept returns on any used, damaged, or altered items.
- You are responsible for return shipping and the original shipping fee is non-refundable. There will be a 15% restocking fee deducted from the refund amount.
- Once we receive your qualified return, we will initiate a refund back to the original payment method within two business days. Depending on your payment method, funds may take 3-5 business days to process.
- For jewelry exchanges, please contact us.