Shipping Policy

Shipping policy

Expertly crafted. Carefully prepared.
On its way to you.

We’ll let you know when your package is on its way. Here’s what to expect while we make and ship your order.

When your custom grillz ship

Solid styles are estimated to ship 3-5 weeks after we receive your usable molds; iced styles and complex designs (opal, enamel or 3D work) 4-6 weeks. Custom pendants and made-to-order jewelry are estimated to ship 4-6 weeks after you approve your design (or after you order, for pieces with no design step). Shipping transit is extra. Production starts after usable molds arrive and any order requirements are met. These are estimates, not guarantees. The estimate pauses while we're waiting on you, for example for design details or a balance due. Example: if your usable molds arrive on March 1, a solid set's latest estimated ship date is April 5, and an iced set's is April 12. If you approve a pendant design on March 1, its latest estimated ship date is April 12.

Finished custom grillz are estimated to arrive in 2–4 business days after shipment within the US. If you’re ordering for a time-sensitive event, contact us before placing your order so we can talk through the timing.

US orders and mold kits

Finished custom grillz ship for a flat $9.99, or free on orders of $400 or more. Depending on the region and order value, we use USPS Ground Advantage, USPS Priority Mail or FedEx.

For an order paid in full that includes a mold kit, we ship the kit separately within 1-2 business days. For layaway, the kit is held until 75% of the total order has been paid. If you choose to send your own molds, we email a prepaid return label within 2 business days.

Ready-to-ship items go out within 1-2 business days; custom items follow their production timeline and layaway items follow their payment requirements. We are closed on weekends and federal holidays. You receive a tracking email when a package ships.

Shipping for ready-to-ship items

• USPS Ground Advantage: 3–5 days, $4.99
• USPS Priority: 2–3 days, $8.99
• USPS Express: 1–3 days, $39.99

International orders

See current international shipping quotes at checkout or contact us. Buyers are responsible for customs duties, taxes and other regional charges; these are not included in our shipping charge. If a package returns because import duties were not paid, we’ll reship it once you pay the new postage (usually $39.99), and we’ll tell you the amount before we charge it. For premade items, you can choose a refund instead, minus the original shipping charge.

We currently ship custom-fit grillz to US APOs/FPOs and Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Israel, Japan, Netherlands, Norway, South Korea, Sweden, Switzerland and the United Kingdom.

When different items ship

• Custom grillz: For orders paid in full, an included mold kit ships within 1-2 business days. Layaway kits are held until 75% of the total order is paid. Finished grillz ship after production and full payment.
• Custom pendants and custom jewelry: We confirm your order right away. Custom pendants and made-to-order jewelry are estimated to ship 4-6 weeks after you approve your design (or after you order, for pieces with no design step). You get tracking when it ships.
• Pre-made jewelry: We send the order within 1-2 business days.
• Mixed orders: Ready-to-ship products ship within 1-2 business days, with custom pieces in a later package after production. Layaway payment requirements still apply. A chain ordered with a custom pendant is held until the pendant is complete.

Shipping address

Please provide a valid shipping address. If a package returns because the address is invalid, we’ll contact you and reship it once you confirm the address and pay the new postage (usually $9.99 in the US or $39.99 outside the US). We’ll tell you the amount before we charge it. If the problem was our mistake, we reship at no cost to you. For premade items, you can choose a refund instead, minus the original shipping charge.